Privacy Policy | Gorgeous Hair Design Droitwich

This Privacy Policy explains how Gorgeous Hair Design, Aesthetics and Body Piercing ("we", "us", "our") collects, uses, and protects personal information you provide to us. We are committed to ensuring your privacy is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: Gorgeous Hair Design
20 Ombersley Street West, Droitwich Spa, WR9 8HZ
Email: hello@gorgeoushairdesign.uk
Phone: 01905 799055

1. Information We Collect

We may collect and process the following personal data:

Name, email address, and telephone number when you contact us, make an enquiry or book an appointment
Details of services you have received or enquired about
Health information relevant to the services you request (for example, allergies or skin sensitivities) — collected only with your explicit consent
Communications you send to us via our contact form, email, or social media
Technical data collected automatically when you visit our website (see Cookies section below)

2. How We Use Your Information

We use the personal data we collect to:

Process and manage your appointment bookings
Communicate with you about your appointments, including confirmation and reminders
Respond to your enquiries and provide customer support
Send you promotional communications where you have given consent (you may opt out at any time)
Comply with our legal and regulatory obligations
Improve our services and website based on how they are used

3. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract: Processing is necessary to fulfil your appointment booking or service agreement
Legitimate Interests: To manage and improve our business, respond to enquiries, and protect the security of our services
Consent: Where you have given explicit consent, for example to receive marketing communications or for the collection of health information
Legal Obligation: Where we are required to process data to comply with a legal obligation

4. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Appointment and client records are retained for up to 7 years for business purposes. Marketing consent records are held for as long as you remain subscribed. You may request deletion of your data at any time (subject to any legal obligations to retain it).

5. Sharing Your Information

We do not sell, rent or trade your personal data. We may share data with:

Booking system providers who process appointment data on our behalf (as data processors)
Email and communication service providers used to send appointment confirmations
Law enforcement or regulatory authorities if required to do so by law

All third-party processors are bound by data processing agreements and required to protect your data in accordance with UK GDPR.

6. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

Right of access: You may request a copy of the personal data we hold about you
Right to rectification: You may request that inaccurate or incomplete data is corrected
Right to erasure: You may request deletion of your data where there is no compelling reason for us to continue processing it
Right to restrict processing: You may request that we limit how we use your data in certain circumstances
Right to data portability: You may request your data in a structured, machine-readable format
Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at hello@gorgeoushairdesign.uk. We will respond within one month.

7. Cookies

Our website uses cookies to improve your experience. Cookies are small text files placed on your device. We use:

Essential cookies: Necessary for the website to function correctly
Analytics cookies: To understand how visitors use our site so we can improve it (e.g. Google Analytics, where used)
Third-party cookies: From embedded services such as Google Maps or booking tools

You can control and delete cookies through your browser settings. Disabling certain cookies may affect the functionality of this website.

8. Third-Party Links

Our website may contain links to third-party websites such as our social media profiles. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure. Where data is transmitted electronically, we use secure, encrypted connections.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be notified on this page with an updated date. We recommend checking this page periodically.

11. Complaints

If you have concerns about how we handle your data, please contact us in the first instance at hello@gorgeoushairdesign.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.